Our Story
About Healing Heart Care Services
Born from compassion, built on trust — we exist to ensure every person in the Capital Region can access the healthcare they need, with dignity and reliability.
Our Mission
Hope in Every Step, Purpose in Every Season
Healing Heart Care Services was founded on a simple but powerful belief: that every person — regardless of age, ability, or circumstance — deserves safe, reliable, and compassionate transportation to their healthcare appointments.
We understand that missing a medical appointment isn't just an inconvenience — it can have serious consequences for a person's health and quality of life. That's why we've built a transportation service that families in Albany and the Capital Region can truly depend on.
From dialysis patients who need consistent weekly rides, to seniors attending routine checkups, to patients being discharged from the hospital — we are here to provide the care and reliability that makes a real difference in people's lives.
"Transportation should never be a barrier to healthcare. Our mission is to remove that barrier — one ride at a time."
— Healing Heart Care Services
Albany, NY
Proudly serving the Capital Region
100%
Commitment to Comfort
Every ride is designed around the passenger's comfort, safety, and dignity.
7
Days a Week
We're available every day of the week to ensure you never miss a critical appointment.
9+
Communities Served
Proudly serving Albany, Troy, Schenectady, Saratoga Springs, and surrounding areas.
8
Service Types
From dialysis to hospital discharge, we cover the full spectrum of NEMT needs.
What We Stand For
Our Core Values
These values aren't just words on a page — they guide every decision we make and every ride we provide.
Compassion
We treat every client as we would treat our own family — with patience, kindness, and genuine care for their well-being.
Safety
The safety of our passengers is our highest priority. Our vehicles are maintained to the highest standards and our drivers are thoroughly trained.
Reliability
We show up on time, every time. Our clients and their families can count on us when it matters most.
Dignity & Respect
Every person deserves to be treated with dignity. We honor the individuality and humanity of every client we serve.
Integrity
We operate with honesty and transparency in everything we do — from pricing to communication to the quality of our service.
Community
We are proud members of the Albany community. Our mission is rooted in a deep commitment to the health and well-being of our neighbors.
The People Behind the Mission
Meet Our Team
Our team is made up of compassionate, dedicated professionals who believe in the power of reliable transportation to transform lives.
Thandiwе Zulu
With a deep personal understanding of the challenges families face when accessing healthcare, our founder established Healing Heart Care Services with a singular mission: to ensure that transportation is never a barrier to care. Her compassion and vision drive everything we do.
Lead Driver & Care Coordinator
Our drivers are more than just drivers — they are trained care coordinators who understand the unique needs of medical passengers. With patience, professionalism, and a warm demeanor, they make every ride a positive experience.
The Healing Heart Difference
Why Families Choose Us
We don't just provide transportation — we provide peace of mind. Here's what sets Healing Heart apart from other transportation services.
Compassionate, Patient Drivers
Our drivers are trained to work with seniors, patients with disabilities, and individuals recovering from medical procedures.
Door-to-Door Service
We assist clients from their front door to the vehicle and from the vehicle to their destination — never leaving them to manage alone.
Flexible & Reliable Scheduling
We work around your appointment schedule, not the other way around. Recurring bookings available for ongoing treatments.
Clean, Well-Maintained Vehicles
Our fleet is regularly inspected and cleaned to ensure every ride is safe, comfortable, and hygienic.
Transparent, Affordable Pricing
No hidden fees, no surprises. We believe quality care should be accessible to everyone.
Locally Owned & Community-Focused
We are proud members of the Albany community, deeply invested in the health and well-being of our neighbors.
Ready to Experience the Healing Heart Difference?
Call us today to schedule a ride or learn more about how we can help you or your loved one get to the care they need.